Privacy Policy

Our online store welcomes you. Below you will find the terms and conditions governing your use of this store and all legal consequences arising from your use of the store’s services over the internet through this electronic platform. Any person’s use of the store, whether as a consumer of the store’s service or product or otherwise, constitutes their consent to and acceptance of all articles and provisions of this Agreement, while having full legal capacity recognized under Sharia, regulations and law, and confirms your commitment to its rules and to everything stated herein. This Agreement applies to all types of dealings between the consumer and. This Agreement takes effect and becomes binding as soon as you accept it and begin registering with the store, pursuant to Article Ten of the Saudi Electronic Transactions Law.

Article One – Introduction and Definitions:

The above preamble forms an integral part of this Agreement. Below are the meanings and definitions of the main terms used in this Agreement:

1- (The Store): This definition includes all forms of the store on the internet, whether an app, a website, or a retail shop.

2- (The Consumer): The person who engages in e-commerce wishing to obtain the products or services provided by the store through its electronic platform.

3- (The Agreement): This term refers to the terms and conditions of this Agreement, which govern and regulate the relationship between the parties to this Agreement.

Article Two – Legal Capacity of the Consumer:

1- The consumer acknowledges that they have legal capacity recognized under Sharia and regulations to deal with the store, or that they are at least eighteen years of age.

2- The consumer agrees that, in the event of violating this article, they shall bear the consequences of such violation towards third parties.

Article Three – Nature of Obligation:

1- The store’s obligation towards consumers is to provide the (service or product).

2- The store may provide other services, such as after-sales services or other related services, depending on the nature and type of the (service or product) requested by the consumer.

Article Four – Terms of Use:

1- The consumer undertakes to use the store’s electronic platform in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.

2- When purchasing a service or product from this store, the consumer undertakes not to use such service or product in any manner that violates public morals and the regulations in force in the Kingdom of Saudi Arabia.

Article Five – Accounts and Registration Obligations:

Upon applying for membership in this store as a user, you are required to disclose certain information and choose a username and a secret password to use when accessing the store’s services. By doing so, you agree to:

1- You are responsible for maintaining the confidentiality of your account information and password, and you agree to notify the store immediately of any unauthorized use of your store account information or any other breach of your confidential information. 

2- Under no circumstances shall the store be liable for any loss, whether direct or indirect, moral or material, that you may suffer as a result of the disclosure of your username or password.

3- You undertake to use your account or membership with the store personally, as you bear full responsibility for it. If anyone else uses it, this shall be considered evidence that you have authorized them to use the store in your name and on your behalf.

4- You undertake to use the store seriously and honestly.

5- You undertake to provide true, accurate, up-to-date, complete and lawful information about yourself as required during registration with the store, and to update your information whenever it changes or whenever necessary.

6- Our store is committed to handling your personal information and contact details with complete confidentiality.

7- If the store finds that you have provided information that is untrue, inaccurate, outdated, incomplete, unlawful or contrary to the Terms of Use, the store reserves the right to suspend, freeze or cancel your membership or store and your account on the platform, without prejudice to the store’s other rights and its legitimate means of recovering its rights and protecting other consumers.

8- In the event of non-compliance with any of the above, the store management has the right to suspend or cancel your store or membership, or to block you from accessing the store’s services again.

Article Six – Electronic Communications and Official Means of Contact:

1- The parties to this agreement agree that communication shall take place via the email address registered on the platform.

2- The consumer agrees that all agreements, notices, data and other communications provided electronically shall be equivalent to their written counterparts and shall constitute independent evidence in meeting statutory and legal requirements.

3- The consumer agrees that they may be contacted and notified of any provisions relating to this agreement or to dealings with them through general messages broadcast by the store management to all consumers or to specific users of the store

Article Seven – Amendments to the Terms of Use and Fees:

1- If any article or clause contained in this agreement is cancelled or is no longer in force, this shall not affect the validity of the remaining articles, clauses, rules and provisions of this agreement, which shall remain in effect until further notice from the store management

2- This agreement, which may be amended from time to time as circumstances require, constitutes the working mechanism, understanding and agreement between (the Consumer) and (the Store) 

3- The store may charge fees to some consumers, depending on the offers, products or services they request, or on any fees or taxes imposed by the state on the nature of the product or service.

4- The Store reserves the right to add, increase, reduce or deduct any fees or expenses under the articles, clauses and provisions of the Terms of Use for any consumer, regardless of their reason for registering.

Article Eight – Payment and Settlement Services in the Store

1- Through its partners, the Store provides a payment and settlement system. Payment may be made entirely online using the payment options available on the Store, or by any other payment method the Store provides from time to time.

2- The Store undertakes to set the price of any service or product it offers in its store in line with the customary market value.

3- The Store undertakes to provide invoices, payment receipts and delivery receipts for all amounts and profits arising in its store, and to give the consumer an invoice for any service or product purchased.

4- The Store undertakes to apply generally accepted accounting standards in its online store, in accordance with the provisions of this Agreement and given the legal, economic, commercial and regulatory benefits of doing so.

Article Nine – Intellectual Property:

1- The Store’s intellectual property rights are wholly owned by the Store, whether they were owned before or after the establishment of this online platform.

2- The consumer shall respect the Store’s intellectual property rights, including the Store’s name and any words, logos and other symbols belonging to or displayed on the Store. All rights associated with the Store’s name are the Store’s full intellectual property.

Article Ten – Store Liability:

1- The Store undertakes to conduct its business through this online platform lawfully, in accordance with the regulations in force in the Kingdom of Saudi Arabia and the provisions of this Agreement.

2- The Store is not liable for any claims arising from errors or negligence, whether direct, indirect or incidental, or caused by the consumer or a third party such as shipping companies.

3- (Saudi Medical Store), its employees, owners and representatives undertake that the product or service is sound, lawful and authorized under the laws and regulations of the Kingdom of Saudi Arabia, and is used for lawful purposes.

Article Eleven – Restriction of Access or Membership:

The Store may suspend or cancel a consumer’s membership or restrict the consumer’s access to the platform’s services at any time, without notice, for any reason and without limitation.

Article Twelve – Applicable Law:

These Terms of Use are governed by and drafted in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and are fully and entirely subject to the regulations applied by the authorities in the Kingdom of Saudi Arabia.

Article Thirteen – General Provisions: 

If any article or clause contained in this Terms of Use Agreement is cancelled, or if any article or clause in the Terms of Use Agreement is no longer in effect, this shall not invalidate the remaining articles, clauses and provisions of the Terms of Use Agreement, which shall remain in force until further notice from the store management.

This Terms of Use Agreement, which may be amended from time to time as circumstances require, constitutes the terms of use, working mechanism, understanding, agreement and contract between the store and the consumer. Both parties to this agreement also agree to take the following into consideration:

1- Arabic is the governing language when interpreting the provisions of this agreement or when translating it into another language.

2- All prices displayed for the store’s services or products may be amended from time to time.

3- Any promotional or marketing offers the store may provide are temporary, and the store has the right to modify or discontinue these promotional or marketing offers at any time.

4- The parties to this agreement undertake to deal with each other in a manner that does not contravene Sharia rules or the applicable regulations and laws relating to the nature of dealings between the store and the consumer.

5- This Terms of Use Agreement may only be terminated by a decision issued by the store management.