Frequently Asked Questions

Standard shipping takes 2 to 4 business days after the order date to all regions of the Kingdom. Express shipping (within Riyadh only) takes 1 to 2 business days. Shipping costs usually range between SAR 23 and SAR 200, depending on the product’s weight and size and your location.

Yes, Cash on Delivery is available for a fee of SAR 10, both inside and outside Riyadh.

We accept credit cards, mada and Apple Pay, as well as Buy Now, Pay Later and interest-free installment options through Tamara and Tabby.

You can request a return or exchange within 7 days only of receiving your order, provided the product is in its original condition, unused and in its original packaging. Some products (such as supports, mattresses, suction devices and items that come into direct contact with the body) are non-returnable unless they have a manufacturing defect.

If the return is due to a manufacturing defect or the product not matching the stated specifications, the store covers the full shipping cost. If the reason is on the customer’s side, the customer pays the round-trip shipping cost based on the product’s size.

After placing your order, you will receive a confirmation message with your order number. Use your order number and email address on the “Track Order” page to check its current status at any time.

If the damage is visible on the outer box, do not accept the shipment from the delivery agent. If the damage is discovered after delivery, notify the store within 24 hours via WhatsApp or email, attaching photos of the product.

Our support team is available Saturday to Thursday, 9 AM to 5 PM, by phone, WhatsApp or email. Please note that we accept orders around the clock (24/7).

Yes, we have a branch in Riyadh, Al Aziziyah District, Al Shabab Street. You can visit it directly and shop there. Click here to view the location on the map.