Shipping policy and cost

Introduction

Saudi medical store is committed to providing a unique and distinctive shopping experience for our customers, including fast delivery and easy delivery. Therefore, we have established a clear and fair shipping policy that explains the shipping cost, methods and delivery time.

Shipping rates

Shipping rates depend on several factors, including the weight of the product, its size and the location of the customer. In general, the local shipping rates range between 20 and 200 SAR.

Shipping methods

Saudi medical store cooperates with several local and international shipping companies to provide the best shipping experience for our customers. Various shipping methods are available, including:

  • Normal shipping: it takes 2 to 4 business days.
  • Express shipping within Riyadh city only: it takes from one working day.

Delivery time

The delivery time depends on the shipping method and the customer's location. Generally, the delivery time for local shipping is between 2 to 4 working days،

Exceptions

The shipping policy may vary in some cases, such as:

  • Bulky or heavy items: may require additional shipping charges.
  • Products that require special care: may require additional shipping charges.
  • Products shipped to remote areas: may require additional shipping charges.

Support

If you have any questions or concerns about the shipping policy, you can contact us via

E-mail: :

info@saudimedicalstore.com

Telephone :

966576262190

WhatsApp : 

966576262190

Shipping & delivery

Official working hours :

- From Saturday to Thursday from the clock 9:00 Morning and until the hour 5:00 Afternoon

- Friday is a holiday

We receive your requests at any time throughout the week (24/7)..

We are working on preparing it directly to reach you as soon as possible..

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Shipping costs:

  • For orders more than SR 500:

Delivery is free for orders over 500 riyals inside or outside Riyadh.If the order is returned without a factory defect in the product or for any reason due to the customer, a return fee of 20 excluding tax is charged for small shipments weighing no more than 15 kilos and 50 riyals for shipments weighing more than 15 kilos, except beds and electric chairs, the return price is 150 riyals 

  • For orders less than SR 200:

- Delivery inside and outside the city of Riyadh :

Paintings 20 Sar only, not including tax 

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Cash on delivery fees:

10 riyals inside and outside Riyadh city

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When Will you receive the request :

For orders within Riyadh:

Fast shipping :

  • For orders before 4 pm, the order is processed and delivered to the shipping company on the same day and delivery on the same day or the next day
  • For orders after 4 pm, the order is processed on the same day and delivered to the shipping company the next day and delivery on the same day of delivery or the next day

    Regular shipping :

    • For orders before 4 pm, the order is processed and delivered to the shipping company on the same day and delivery is from two to three working days 
    • For orders after 4 pm, the order is processed on the same day and delivered to the shipping company the next day and delivery is from two to three working days

Delivery times: between 2 pm and 10 pm

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For orders outside Riyadh:

  • If the order is placed before 4:00 pm: --the order is processed and shipped on the same day
  • If the order is placed after 4: 00 pm: --the order is processed and shipped the next business day.

Orders usually arrive outside Riyadh within 2-4 business days (depending on the region)

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There may be a delay in the delivery of some orders Due to the pressure of requests Or for other reasons beyond our control ..

If your order is late for the expected delivery time, contact us 

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You have a complaint 

If you have a complaint about the shipping company or the ordered product, please contact us directly via various means of communication .

(The usual reply time is within 24 hours.. The complaint is processed within 3 working days )

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Notice::

We would like to point out that the information about the products available on our website may not always be accurate or fully updated.

Although we have made every effort to provide correct and reliable information, there may be unintentional errors or changes to some products from time to time.

If you need to confirm any information or specifications related to any product, please contact us directly via the WhatsApp number to clarify any additional details before making any purchase decision.