Shipping policy, delivery and shipping cost

 

Introduction

The Saudi Medical Store is committed to providing our customers with a unique and exceptional shopping experience, which includes fast delivery and easy order collection. Therefore, we have established a clear and fair shipping policy that outlines the shipping costs, methods, and delivery timeframes.

Shipping rates

Shipping rates depend on several factors, including the weight and size of the product as well as the customer’s location. In general, local shipping costs range between 23 and 200 SAR.

Cash on delivery fees:

10 riyals inside and outside Riyadh city

Shipping methods

The Saudi Medical Store collaborates with several local and international shipping companies to provide our customers with the best possible delivery experience. Various shipping methods are available, including:

  • Standard Shipping: Takes 2 to 4 business days after the order date.
  • Express Shipping (within Riyadh only): Takes 1 to 2 business days after the order date.

Delivery time

The delivery time depends on the shipping method and the customer’s location. In general, local delivery takes 2 to 4 business days, but it may take longer in case of unforeseen circumstances or emergencies.

Exceptions in Shipping Time and Cost 

The shipping policy may vary in certain cases, such as:

  • Large or heavy products: May require additional shipping fees and a longer delivery time.
  • Products requiring special care: May incur additional shipping charges.
  • Products shipped to remote areas: May incur additional shipping fees and take longer than the standard delivery time.

Support channels :

If you have any questions or inquiries regarding our shipping policy, you can contact us via

E-mail: :

info@saudimedicalstore.com

Telephone :

966576262190

WhatsApp : 

966576262190

Official working hours :

From Saturday to Thursday, from 9:00 AM to 5:00 PM

- Friday is a holiday

We accept your orders at any time throughout the week (24/7).

We are working on preparing it directly to reach you as soon as possible..

You have a complaint 

If you have a complaint about the shipping company or the ordered product, please contact us directly via various means of communication .

(The usual reply time is within 24 hours.. The complaint is processed within 3 working days )

Important notice :

Please note that the information regarding the products available on our website may not always be accurate or fully up to date.

Although we strive to provide accurate and reliable information, unintentional errors may occur, or some products may undergo changes from time to time.

If you need to verify any information or specifications related to a product, please contact us directly via WhatsApp to clarify any additional details before making any purchasing decisions.